Google Ads Account Managers Shouldn’t Contact Customers Directly

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There are a growing variety of reports across the web of Google Advertisements accounts managers threatening to contact clients directly, regardless of not being allowed to.

According to the reports, companies who do not react to e-mails from Google Advertisements account managers are being consulted with threats from Google reps to contact customers directly.

In many cases, the Google Ads account supervisors call customers and inform them to drop their agencies.

There are 2 things to make clear here:

  1. Agencies are not needed to talk with Google reps
  2. At no point needs to a Google Advertisements account supervisor call a firm’s client

A Google Advertisements representative informing customers to fire their agency crosses the line.

However, these reports are ending up being more regular.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Advertisements Intermediary Ginny Marvin, who says the concern will be dealt with”instantly.” Marvin includes,”This is not in line with how we anticipate our team to

support our marketers and firm partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google associates taking part in similar practices. One Reddit user published a screenshot of an e-mail received by a Google Ads Account

Strategist, which checks out: “I am writing to you one last time as a courtesy, because my honest objective is to provide you

value and sophisticated strategies with google advertisements and work with you closely, to help you conserve time and make your customers more effective with google ads, therefore I am contacting you for the last time to notify you that if I do not reach you, I will assume that you are not getting my e-mails and will contact the clients that I have been appointed straight.”Another Reddit user has almost the same story, saying they

‘ve been “harassed”with daily emails from a Google Advertisements rep to get on a call and carry out campaign modifications. Once again, agencies aren’t obligated to speak to Google reps or carry out modifications clients aren’t requesting for. Ought to you get an e-mail like the one above, the very best thing to do is send a problem via

Google’s main form. Beware of these aggressive sales methods. As long as you’re not breaking any policies, Google has no say over

how you run your clients’campaigns. Featured Image: FGC/Best SMM Panel